I was charged but I didn’t receive an order confirmation email
Please contact Gilt customer service for assistance.
My order was cancelled but I was charged
If the order was cancelled, then we will automatically reverse the charge back to your bank. Please note that whilst your bank may re-apply the funds to your account immediately, it can take them up to 7 working days to complete the process on their side.
For PayPal payments you should expect to receive the funds back to your account within 24hrs.
What should I do if I think a fraud order was placed using my details?
Please contact Gilt customer service for assistance.
I’ve been charged the wrong amount?
Please contact Gilt customer service for assistance.