Making a Return
- Navigate to the Returns tab on your Account.
- Items eligible for return are listed on the Returns tab. Select the item to be returned and follow the process to submit your return request.
- Receive your label from firstname.lastname@example.org. The label is a .pdf document attached to the email. Print your return label. If you cannot print your label, or you have any other questions please contact us.
Package the item you wish to return and bring it to one of the following locations (listed in order of expediency) FedEx drop off location, FedEx drop box in Walgreens (check walgreens.com for a location near you which hosts a FedEx drop box, or the United States Postal Service. Please note: Only include the item(s) in your box which are you listed in your return request. If you place items not specified, we will need to contact you to validate your return package contents and this will delay credit processing.
Adding Items to an Existing Return
You cannot add any additional items to existing returns request. Each return label must reflect all items in the box.
Reprinting a Return Label
While you cannot reuse the same return label for multiple packages, you can reprint an already existing label.
You can reprint your return labels from the Returns tab on Your Account. Just go to the Returns tab under Your Account, click on View Returns History, and click Reprint Return Form and Label next to the return label you created.
Can I return items using the Gilt mobile application?
Returns cannot be processed via iOS and Android apps at this time. You can initiate the returns process by going to gilt.com, navigating to Your Account, and clicking on the Returns tab. Have your order number on hand to expedite the processing of your return. If you have questions, please contact us.