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Making a Return

 

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Need to reprint a label? No Problem!
Click here to go to your Returns History.
Click  "Download Return Label" to view & reprint.

 

How to Make a Return: Step-by-Step

  1.  Start your Returns here. You will need to log in first.
  2.  Select the item(s) you’d like to return.
    • Please note that some items may not be able to be returned together. They will be greyed out as you select your items.
    • Some items don't qualify for returns, like Final Sale items and orders shipped more than 21 days ago. 
    • If you purchased a Final Sale item, it will not be listed in your Returnable Items. If you had an issue with a Final Sale item, please review our return policy.
  3. Select your Reason for Return.
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  4. Select your Return Method.
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  5. Download your Return Label. Download and print your return label. If you are unable to print the label, FedEx will send an email within 24 hours with instructions to complete your return with a printer-free QR code.  
  6. Package your Return. Please include only the item(s) listed on your return slip. Insert your return slip in the box. Be sure to include any included packaging, warranty cards, accessories, etc. in the box. Affix the return label on the outside of the box.
  7. Ship your Return. Instructions on how to ship your Return will be included on the label. In most cases you may return in any of the following ways:
    • Drop off at any FedEx location (e.g., FedEx Office, FedEx Drop Box, participating Walgreens and more).
    • Drop off at a United States Post Office location, USPS drop box or mailbox
    • Scheduling a pickup from USPS using usps.gov/pickup/
    • Return eligible items are accepted within 21 days from ship date. Late returns may be accepted at our discretion and, if accepted, refunded to merchandise credit only. Late returns may also be subject to a re-stocking fee per item.
  8. Re-print your Return Label. If you misplaced your return label, you may easily reprint. Please select “View Return History” from the Return tab and select “Download Return Label”.

 

 

*New* How to Make a Return: Order History & Returns

 Start your return

  • Select Start or Manage Return from the Order History & Returns page or from within an individual order.
  • You'll be taken directly to your returns site where you can begin selecting the item(s) you'd like to return.

2. Select the item(s) you'd like to return

  • Select the eligible item(s) you'd like to return.
  • Some items may not qualify for return.
    • Items that aren't eligible for return will appear under Not Eligible for Return with the reason they cannot be returned
    • Please review Our Return Policy for more details.

  • If you've already started a return, the item will appear under Pending return(s)

3. Select your Return Reason

  • Choose the reason that best matches why you're returning your item
  • Depending on the reason selected, you may also be asked to provide more information such as a Comment or Photo

4. Review your selected item(s).

  • Review the item(s) you've selected.
  • Verify your return reason
  • Select Next to continue

5. Select your Return Method

Choose one of the following:

  • Drop Off at FedEx
    • Receive a FedEx Mobile Return Code (QR code) to present at a participating FedEx location
    • No printer required; however, a printed return label is also available with this option.
  • Ship It Back
    • Print your prepaid return label at home and attach it to your package

6. Select your drop-off location 

  • A list of nearby drop-off locations based on Zip Code will be displayed. Select the participating FedEx location that's most convenient for you.
  • Your return can be dropped off anywhere that accepts FedEx packages. Not all locations support FedEx Mobile Return QR codes.

7. Select your Refund Method

Choose one of the following:

  • Store Credit Refund
    • No return fee.
    • Receive your full refund as store credit after your return has been processed
  • Refund to Original Payment
    • A return shipping fee will be deducted from your refund, starting at $11.99.
    • Processing typically takes up to 10 business days after your return has been processed
  • The Estimated Refund will automatically update based on the refund option selected

8. Review your return and select Submit

  1. Review your return summary
  2. Verify your refund method

  3. Select Submit


 

9. Complete your return based on the return method you selected

  • If you selected Drop Off at FedEx:

    • Select Get Mobile Return Code
      • If your return includes multiple packages, you'll receive a separate Mobile Return Code for each package
    • Pack only the item(s) listed for each return package
    • Present your QR code at the selected FedEx location

    • You can also:

      • Print a return label instead
      • Send the Mobile Return Code to another email address

       

  • If you selected Ship It Back:
    • Select Print Return Label
    • Print your prepaid return label
    • Attach the return label to the outside of your package
    • Drop your package off at your selected FedEx location
    • If your return includes multiple packages, print and attach the correct return label for each package
    • Pack only the item(s) listed for each return package

Need Additional Assistance? Chat with us now or Click here to create a support ticket and we will be glad to assist.