Returnable Items
Returnable items can be returned within 21 days from shipment date. Returns must be completed by mail. Step by step instructions on how to return an item can be found on Making a Return.
When shipping a return by mail, please follow these guidelines:
- Items must be returned in their original condition, with original packaging with all tags attached. Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
- Each item must be returned to a specific location.
- Please only include items that are listed on the return slip and label provided when you requested the return. Including other items may result in delays in processing your refund.
- Please be aware that we may not be able to process refunds for items not on the return slip and may not be able to return such items to you.
- Gilt has no responsibility for any non-Gilt items included in a Gilt return.
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
- You can select to return for a refund to the original form of payment and pay a $11.99 return fee.
Non-Returnable Items
Non-returnable items are listed as “Final Sale”. Final sale items are not eligible for return and will not appear in your eligible items for return. We let you know when an item is final sale, by noting it in the product description and it may also be noted on your packing slip.
Wrong, Damaged or Defective Items
If you received a damaged, defective or incorrect item, please contact our Customer Service team so we can resolve the situation as quickly as possible. Please contact us chatting with us or by filling out this form. Please provide us the order number, the item description that was incorrect, damaged or defective, description of the shipping package, description of damage to the item and your preference for a replacement or site credit.
Refund Timelines
Gilt will begin processing your return as soon as it is delivered to our warehouse. You will receive an email letting you know that we’ve received your return.
Once accepted and processed, you will see your Gilt merchandise credit appear on your Gilt account within 3-5 business days. If you opted for refund to original form of payment (less a $11.99 return fee), you will see your refund in 10 business days, depending on your financial institution.
Where we issue a refund and subsequently determine in our discretion that your return did not comply with our return policy and/or was the result of fraud, we reserve the right to recharge your payment method on file for the merchandise.
Gift Returns
If you received an item from Gilt as a gift, and are dissatisfied, you may return the item for Merchandise Credit. You must have a Gilt account to receive Merchandise Credit. Please contact your Concierge via this form, or chat with us now.
Please have your gift receipt or pack slip ready, which lists your order number or shipment ID.
Need Additional Assistance on a Return Inquiry
Chat with us now or Click here to create a support ticket and we will be glad to assist.