How do I track my order?
Once your order has shipped, you will receive an email with your Order Information, Shipping Address, Tracking Number and Estimated Delivery Date. The email will also have a link you can click to get up to date tracking information directly from our shipping partner.
You can also check the status of your order anytime in Orders tab of Your Account. In your Order History, locate the Order you need to track, and click the Order Number to see additional details.
In the Order Detail page, select the Track button for the item or shipment you need information on. The tracking page will give you the most up-to-date information, including Status, Location and Estimated Delivery Date.
Can I change my delivery address?
If you have placed your order and need to update your delivery address, we recommend you contact Gilt customer service for assistance. Whilst we cannot guarantee that your address can be updated our team can quickly review and advise of next steps.
Why have I received only some of my items?
Depending on the number of items in your order, it is possible that your order may be split into multiple shipments – dependent on package and location restrictions. Please review your Order History and Shipping confirmation email for additional information
The items I received were Wrong, Damaged, or Defective.
Our Members are at the heart of what we do. We hope the package you receive is exactly what you wanted. If you believe a product was shipped in error from Gilt, or if it arrives defective or damaged, please contact Gilt customer service.
My package says “Delivered”, but I do not have it. What should I do?
- Please check the delivery address provided matches your expected delivery address, you can check this in your Order Confirmation email.
- Please check to see if the carrier left the package in a safe location or with your neighbors.
If after the above, the package cannot be located, please contact Gilt customer service for assistance